I am an Atkins lifer. That means, I am consistently on the Atkins diet also known as a low-carbohydrate diet. Low-carb diets have steadily grown in popularity and many restaurants and fast food places have learned not only to accommodate for this diet but to offer choices specifically designed for the low-carber. But not the River Cafe Coffee Shop at the Virgin River Hotel & Casino in Mesquite, Nevada.
I stopped there early Monday morning (August,10,2015) about 12:30 am to order some hamburger patties with bacon. $46.96 for 4 cheeseburger patties with grilled onions, mushrooms and bacon. When I complained and asked why it was so expensive, the supervisor (a young woman) told me that they HAD to charge me for the entire bacon cheeseburger meal even though I would be getting no fries or hamburger buns. She also informed me that there was no button on their cash register for single cheeseburger patties. ($46.00 means each Bacon Cheeseburger meal was approximately $11.00! The River Cafe is not a steak house.) I had already promised dinner to a friend and decided to pay the outrageous price.
The bacon, mushroom cheeseburgers were very good but they still were not worth $46.00! I find it hard to believe that their cash register does not have a miscellaneous button that can be used for charging things like extra bread, single patties and side orders.
Why not try to accommodate the customer? The supervisor acted like there was NOTHING she could possibly do for me. I basically paid for something that I did not get. Next time I will get the fries and the hamburger buns and feed the birds with them. Shame on you, Virgin River! Update your cash registers, and train your employees to accommodate the customer.
That is the last time I eat at the Virgin River Cafe.
Reason of review: Poor customer service.